ARNA Corporation – Terms & Conditions

These Terms & Conditions govern the sale of products, use of services, and access to the website www.arnahq.com (“Website”) operated by ARNA Corporation (“ARNA”, “we”, “us”, “our”). By using this Website or placing an order, you agree to be bound by these Terms & Conditions, along with the Terms of Use and Privacy Policy.

Entity Definition & Reference

For the purpose of these Terms & Conditions, Terms of Use, Privacy Policy, and all other policies on this website, the terms “we,” “us,” “our,” “ARNA,” “ARNAHQ,” “arnahq.com,” and “ARNA Corporation” refer to ARNA Corporation, the sole legal entity that owns, operates, and manages this website and related services. Any abbreviation, variation, or reference to these terms anywhere on the Website shall be deemed to refer to ARNA Corporation.

Replacement of a product is allowed only under the following conditions:
  • Replacement requests are accepted only if the product is defective or physically damaged, and the issue is reported within 24 hours of delivery with a clear, continuous, and unedited unboxing video as proof.
  • Replacement with a fresh unit may be provided if the customer establishes that the product delivered is not in proper condition, provided the request is raised within 48 hours of delivery.
  • Customers must report any damaged or defective items to our support team.
  • All replacement requests are subject to verification and approval by ARNA. The decision is generally communicated within 3 days of receiving the returned product.
  • If the product differs from what is shown on the Website or does not match specifications, the customer must notify ARNA within 24 hours of delivery.
  • For approved replacements, the entire product package, including accessories and original packaging, must be returned. ARNA will arrange pickup.
  • If a replacement meets all policy conditions but the selected product is out of stock, ARNA reserves the right to issue a refund
  • Returned products must be unused, unwashed, unaltered, and in original condition.
Replacement Will NOT Be Provided in the Following Cases:
  • Customer dissatisfaction based on personal perception of quality
  • Size change requests or exchange of a defect-free product
  • Physical damage not reported within 24 hours of delivery
  • Damage caused during or after unboxing
  • Missing, unclear, edited, or incomplete unboxing video proof
Please Note:
  • No return or refund is provided as a standard policy.
  • Replacement is allowed only when all policy conditions are fulfilled.

We strive to support our customers, but cancellations are governed as follows:

  • Cancellation requests will not be entertained once the order has been processed or shipped.
  • Minor variations in color, print, or size due to screen resolution and printing limitations do not qualify for cancellation.
  • Customized, bulk, or special/limited-occasion products are non-cancellable.
  • Cancellation requests for customized products with incorrect details, images, or specifications will not be accepted after order placement.
  • All product prices listed on the Website are current at the time of listing. While efforts are made to ensure accuracy, typographical errors may occur, and ARNA reserves the right to cancel orders in case of incorrect pricing. Paid amounts in such cases will be refunded.
  • Minor variations in color, size, alignment, or print output due to screen resolution, color calibration, printing processes, material texture, or customization shall not be considered defects.
  • Prices are subject to change without prior notice and are listed in Indian Rupees (INR).
  • The 48-hour dispatch policy applies only to in-stock products. Customized or made-to-order items are dispatched as per the timelines communicated at order confirmation.
  • For international card payments, exchange rates and bank charges are governed by the issuing bank; ARNA holds no responsibility for such charges.
  • Orders are billed at the price applicable at the time of payment and invoice generation.
  • Promotional pricing, discount codes, or coupons may be withdrawn or restricted in cases of misuse or abuse.
  • Product images are for representation purposes only; slight variations in color or design may occur.
  • Offers are valid for a limited period only, as mentioned on the Website.
  • Bulk and B2B pricing may vary based on quantity and customization.
  • All applicable GST charges are included as per Indian regulations.
  • Products are shipped from ARNA or third-party warehouses across India.
  • Estimated delivery: 7–15 business days from receipt of payment, depending on delivery location.
  • ARNA primarily handles product design, branding, and quality standards. Manufacturing, printing, and fulfillment may be carried out by third-party vendors. ARNA shall not be deemed the manufacturer unless expressly stated.
  • Dispatch and delivery timelines may be impacted by operational pauses, inventory audits, system upgrades, staff unavailability, or scheduled closures. Delays shall not be considered a breach.
  • Deliveries: 10:30 AM – 7:00 PM, Monday to Saturday, via third-party courier/logistics partners.
  • Orders must be signed for upon delivery. ARNA is not responsible for deliveries acknowledged by someone other than the customer or for incorrect addresses.
  • Dispatch or delivery may be affected by festivals, strikes, natural calamities, lockdowns, or other force majeure events. Refunds or cancellations may not be entertained in such cases.
  • ARNA operates Monday to Saturday; dispatch timelines exclude weekends, public holidays, and unforeseen disruptions.
  • ARNA is not liable for damage occurring after delivery. Any shortages or damages must be reported on the day of delivery and noted on the Proof of Delivery.
  • If tracking shows “Delivered” but the product is not received, report within 24 hours.
  • For non-serviceable PIN codes, customers must contact ARNA; we will attempt delivery using available resources.
  • Undelivered or returned orders: ₹199 deducted; remaining refunded (non-customized products).
  • Shipping charges Rs 99 for orders below Rs 499; charges vary based on product, packaging, size, volume, type, and other considerations.
  • All transactions are protected by SSL (Secure Socket Layer) encryption.
  • Payment information entered at checkout is encrypted and securely processed in real time.
  • ARNA does not store or access debit/credit card details.
  • Payments are processed through authorized, compliant payment gateways.
  • Security vulnerabilities can be reported to contact@arnahq.com.
  • Every effort is made to ensure product availability.
  • If a product becomes unavailable after order placement, ARNA will process a full refund.
  • ARNA’s liability, if any, is limited to the value of the product purchased.
  • All disputes shall be governed by the laws of India and subject to the exclusive jurisdiction of courts at Rajkot, Gujarat.
  • ARNA reserves the right to modify or update policies at any time without notice; customers should review periodically.
  • Refunds, where applicable, will be processed within 29 days, subject to verification and payment gateway timelines.
  • By placing an order, customers agree to and accept all policies
  • Support or grievance queries can be addressed via the official website or email.
  • All website text, business content, brand name, logo, and original materials are protected under intellectual property laws.
  • ARNA does not claim exclusive ownership over images, artworks, graphics, illustrations, or visual designs displayed on the Website unless expressly stated.
  • Visuals may include licensed assets, AI-generated content, customer-provided materials, or third-party resources. Ownership rights remain with respective holders.
  • ARNA’s rights are limited to branding, presentation, compilation, and lawful usage.
  • In the event of disputes, claimants must notify ARNA in writing with valid proof. ARNA will review for mutual resolution.
  • Customers are solely responsible for ensuring that designs, images, logos, text, or other content provided do not infringe copyright, trademark, or intellectual property rights.
  • ARNA is not liable for any infringement arising from customer-provided content.
  • ARNA may disclose relevant customer/order details if required under applicable law.

These Terms of Use govern the access to and use of www.arnahq.com. By using this Website, you agree to be bound by these Terms of Use, along with the Terms & Conditions and Privacy Policy.

1. Entity Definition
  • The terms “we”, “us”, “our”, “ARNA”, “ARNAHQ”, “arnahq.com”, “ARNA Corporation” refer to ARNA Corporation, the sole legal entity operating the Website.
2. Eligibility

By using this Website, you confirm that:

  • You are at least 18 years of age, and
  • You are legally competent to enter into binding contracts under applicable Indian laws.
3. Use of Website
  • Use the Website only for lawful purposes, including browsing products, placing orders, or making genuine enquiries.
  • You shall not:
    • Attempt unauthorized access
    • Interfere with Website operation or security
    • Use the Website for fraudulent, misleading, or unlawful activities
    • Upload harmful code, malware, or viruses
    • Use automated tools, bots, or scraping methods without authorization
  • ARNA reserves the right to restrict or terminate access if misuse is detected.
4. Product Information & Content
  • All product information, descriptions, images, prices, and availability are governed by the Terms & Conditions.
  • Minor variations in color, size, or print output may occur due to printing, screen resolution, or customization.
  • Dispatch timelines and availability are indicative; delays may occur due to holidays, operational closures, or unforeseen events.
5. Intellectual Property
  • All content, including text, images, designs, logos, graphics, product layouts, and website structure, is property of ARNA, except where stated otherwise.
  • Certain visuals may be AI-generated or sourced from third parties. ARNA does not claim exclusive ownership of such elements.
6. Customized Content Responsibility
  • Customers providing customized content must ensure non-infringement of intellectual property rights.
7. Privacy & Data Use
  • Governed by the Privacy Policy. By using the Website, you consent to data practices described therein.
8. Third-Party inks
  • The Website may contain links to third-party websites. ARNA does not control or endorse these sites.
9. Limitation of Liability
  • ARNA is not liable for indirect, incidental, or consequential damages arising from the use or inability to use the Website.
  • Liability, if any, is limited as per Terms & Conditions.
10. Modifications to Terms
  • ARNA may modify or update Terms of Use at any time. Continued use constitutes acceptance of updated Terms.
11. Governing Law & Jurisdiction
  • Governed by the laws of India, jurisdiction as specified in Terms & Conditions.
12. Contact Information
  • Questions or concerns can be addressed via official Website or email.
Entity Definition & Reference

For the purpose of these Terms & Conditions, Terms of Use, Privacy Policy, and all other policies on this website, the terms “we,” “us,” “our,” “ARNA,” “ARNAHQ,” “arnahq.com,” and “ARNA Corporation” refer to ARNA Corporation, the sole legal entity that owns, operates, and manages this website and related services. Any abbreviation, variation, or reference to these terms anywhere on the Website shall be deemed to refer to ARNA Corporation.

Replacement of a product is allowed only under the following conditions:
  • Replacement requests will be accepted only if the product is defective or physically damaged, and the issue is reported within 24 hours of delivery, along with a clear, continuous, and unedited unboxing video as proof.
  • A replacement with a fresh unit may be provided if the customer establishes that the product delivered is not in proper condition, provided the request is raised within 48 hours of delivery.
  • In case of damaged or defective items, customers must report the issue to our support team.
  • All replacement requests are subject to verification and approval by the ARNA team.
  • The decision regarding replacement is generally communicated to the customer within 3 days of receiving the returned product.
  • If the product received differs from what is shown on the website or does not match the specifications, the customer must notify our support team within 24 hours of delivery. ARNA will review the complaint and take an appropriate decision.
  • For approved replacements, the entire product package, including all accessories and original packaging, must be returned. The pickup will be arranged by ARNA.
  • In cases where all replacement conditions are met but the selected product is out of stock, ARNA reserves the right to issue a refund instead of a replacement.
  • Returned products must be unused, unwashed, unaltered, and in original condition.
  • ARNA’s decision shall be final and binding, subject to applicable laws.
Replacement Will NOT Be Provided in the Following Cases:
  • Customer dissatisfaction based on personal quality perception, size change requests, or exchange of a defect-free product
  • Physical damage not reported within 24 hours of delivery
  • Damage caused by the customer during or after unboxing
  • Missing, unclear, edited, or incomplete unboxing video proof
Please Note:
  • No return or refund is provided as a standard policy.
  • Replacement is allowed only when all policy conditions are fulfilled.

We strive to support our customers wherever possible; however, cancellations are governed by the following conditions:

  • Cancellation requests will not be entertained once the order has been processed or shipped.
  • Minor variations in color, print, or size between website images and the actual product are natural due to screen resolution and printing limitations and do not qualify for cancellation.
  • No cancellations are allowed for orders placed under Customized or Bulk Order categories.
  • Orders placed for special or limited-occasion products are non-cancellable.
  • Cancellation requests will not be accepted if incorrect details, images, or specifications are provided by the customer for customized products after the order has been placed.
  • All product prices listed on the website are current price. While every effort is made to ensure accuracy, pricing or typographical errors may occur; ARNA reserves the right to cancel an order if an incorrect price is displayed. In such cases, a paid amount will refunded
  • Due to differences in screen resolution, color calibration, printing processes, material texture, and customization, minor variations in color, size, alignment, or print output are inherent and shall not be considered defects.
  • Prices are subject to change without prior notice.
  • All prices are listed in Indian Rupees (INR).
  • The 48-hour dispatch policy applies only to in-stock products. Customized or made-to-order items are excluded from this timeline and are dispatched as per the timelines communicated at the time of order confirmation.
  • For international cards, exchange rates and bank charges are governed by the issuing bank. ARNA holds no responsibility for such charges.
  • Orders are billed at the price applicable at the time of payment and invoice generation.
  • Promotional pricing, discount codes, or coupons may be withdrawn or restricted in cases of misuse or abuse.
  • Product images are for representation purposes only; slight variations in color or design may occur.
  • Offers are valid for a limited period only, as mentioned on the website.
  • Bulk pricing and B2B pricing may vary based on quantity and customization.
  • All applicable GST charges are included as per Indian regulations.
  • All transactions on the website are protected by SSL (Secure Socket Layer) encryption.
  • Payment information entered during checkout is encrypted and securely processed in real time.
  • ARNA does not store or access customer debit or credit card details.
  • All payments are processed through authorized and compliant payment gateways.
  • To report security vulnerabilities, please email contact@arnahq.com.
  • We make every effort to ensure that all products listed on the website are available for dispatch.
  • In rare cases where a product becomes unavailable after order placement, ARNA will process a full refund.
  • Products are shipped from ARNA or third-party warehouses across India.
  •  Estimated delivery time is 7–15 business days from receipt of payment, depending on delivery location.
  • ARNA is primarily engaged in product design, branding, and quality standards. Manufacturing, printing, and fulfilment of products may be carried out by third-party vendors or partners. ARNA shall not be deemed the manufacturer unless expressly stated, and liability, where applicable, shall be limited in accordance with these Terms & Conditions.
  • Dispatch and delivery timelines may be impacted due to temporary operational pauses, inventory audits, system upgrades, staff unavailability, or scheduled business closures. Such delays shall not be considered a breach of these Terms & Conditions.
  • Deliveries are usually made between 10:30 AM and 7:00 PM, Monday to Saturday, via third-party courier or logistics partners.
  • Orders must be signed for upon delivery. ARNA is not responsible for delivery acknowledged by someone other than the customer.
  • ARNA is not responsible for incorrect addresses provided at checkout.
  • Dispatch or delivery timelines may be affected during festivals, strikes, natural calamities, lockdowns, or other force majeure events. In such cases, customers are requested to cooperate, and refunds or cancellations may not be entertained.
  • ARNA operates Monday to Saturday. Dispatch timelines for in-stock products exclude weekends, public holidays, and unforeseen disruptions.
  • ARNA is not liable for any damage occurring after delivery.
  • Any claims regarding shortages or damages must be reported on the day of delivery and noted on the Proof of Delivery.
  • If tracking shows “Delivered” but the product is not received, the issue must be reported within 24 hours.
  • For non-serviceable PIN codes, customers are requested to contact us directly. We will attempt delivery using available resources.
  • If an order is undelivered or returned to origin, ₹199 will be deducted, and the remaining amount will be refunded. This applies only to non-customized products.
  • ARNA’s liability, if any, shall be limited to the value of the product purchased.
  • All disputes shall be governed by the laws of India and subject to the exclusive jurisdiction of courts at Rajkot, Gujarat.
  • ARNA reserves the right to modify or update these policies at any time without prior notice.
  • Customers are advised to review policies periodically.
  • Refunds, where applicable, shall be processed within a maximum period of 29 days, subject to verification and payment gateway timelines.
  • By placing an order, customers agree to and accept all policies stated on the website.
  • For support, queries, or grievances, customers may contact ARNA through the official website or email.
  • Intellectual Property & Content Usage: All website text, business content, brand name, logo, and original written material published by ARNA are protected under applicable intellectual property laws. ARNA does not claim exclusive copyright or ownership over images, artworks, graphics, illustrations, or visual designs displayed on the Website or used in its products, unless expressly stated otherwise. Such visuals may include licensed assets, AI-generated content, customer-provided materials, or third-party resources used in accordance with applicable terms and permissions. Ownership and rights in such third-party or licensed materials remain with their respective rights holders. ARNA’s rights, where applicable, are limited to its branding, presentation, compilation, and lawful usage of such content. In the event of any claim, objection, or dispute relating to ownership or intellectual property rights, the claimant must notify ARNA in writing along with valid documentary proof. ARNA will review the matter for resolution through mutual discussion, without prejudice to its legal rights.
  • Customized Orders – Legal Responsibility: Customers are solely responsible for ensuring that all designs, logos, images, text, or other content provided for customized orders do not infringe any copyright, trademark, or intellectual property rights. ARNA shall not be liable for any infringement arising from customer-provided content. In the event of any notice, inquiry, or directive from a legal or government authority, ARNA is authorized to disclose relevant customer and order details as required under applicable law.
  • Entity Definition & Reference: For the purpose of these Terms & Conditions, Terms of Use, Privacy Policy, and all other policies published on this website, the terms “we,” “us,” “our,” “ARNA,” “ARNAHQ,” “arnahq.com,” and “ARNA Corporation” shall collectively and individually refer to ARNA Corporation, the sole legal entity that owns, operates, and manages this website and its related services.

Any reference, abbreviation, or variation of the above terms used anywhere on the website shall be deemed to represent ARNA Corporation unless expressly stated otherwise.

These Terms of Use govern the access to and use of the website www.arnahq.com (“Website”). By accessing, browsing, or using this Website, you agree to be bound by these Terms of Use, along with our Terms & Conditions and Privacy Policy, which are incorporated herein by reference.

If you do not agree with any part of these Terms of Use, you must not use the Website.

1. Entity Definition

For the purposes of this Website and all related policies, the terms “we”, “us”, “our”, “ARNA”, “ARNAHQ”, “arnahq.com”, and “ARNA Corporation” refer to the same legal entity, namely ARNA Corporation, which owns and operates this Website. Any reference to any of the above terms shall be deemed to refer to ARNA Corporation as a single legal entity.

2. Eligibility

By using this Website, you confirm that:

  • You are at least 18 years of age, and
  • You are legally competent to enter into binding contracts under applicable Indian laws.
3. Use of Website

You agree to use this Website only for lawful purposes, including browsing products, placing orders, or making genuine enquiries.
You shall not:

  • Attempt unauthorized access to any part of the Website
  • Interfere with the Website’s operation or security
  • Use the Website for fraudulent, misleading, or unlawful activities
  • Upload or transmit harmful code, malware, or viruses
  • Use automated tools, scraping methods, or bots to extract or replicate Website content or data without authorization

ARNA reserves the right to restrict or terminate access to the Website if misuse is detected.

4. Product Information & Content

All product information, descriptions, images, prices, and availability displayed on the Website are subject to the Terms & Conditions.
Product images are for representation purposes only, and minor variations may occur due to printing, screen resolution, or customization.
All dispatch timelines, delivery estimates, and availability are indicative and governed by the Shipping Policy and Terms & Conditions. Delays may occur due to operational closures, holidays, logistical constraints, or unforeseen circumstances.

5. Intellectual Property

All content available on the Website, including but not limited to text, images, designs, graphics, logos, product layouts, and website structure, is the exclusive property of ARNA Corporation, except where otherwise stated or where content is sourced under valid licenses. No content may be copied, reproduced, distributed, modified, or used for commercial or non-commercial purposes without prior written permission from ARNA. Intellectual property matters are further governed by the Intellectual Property clause under the Terms & Conditions.
Certain visuals, images, graphics, design elements, or creative assets displayed on the Website may be generated using artificial intelligence tools, sourced from third-party platforms (including licensed libraries), or created through modification, editing, or combination of such materials. ARNA does not claim exclusive ownership over such licensed or third-party elements, and all rights in such materials remain with their respective owners, subject to applicable license terms.
Unless explicitly stated, ARNA does not assert copyright ownership over individual images or visual compositions displayed on the Website. Such materials may be freely accessible or reusable in accordance with applicable laws or third-party licensing conditions.

6. Customized Content Responsibility

For customized orders, customers are solely responsible for ensuring that any designs, images, logos, text, or other content provided do not infringe upon any copyright, trademark, or intellectual property rights.
ARNA shall not be liable for any infringement arising from customer-provided content. This is further governed by the Customized Orders clause under the Terms & Conditions.

7. Privacy & Data Use

The collection, storage, use, and sharing of customer information are governed strictly by our Privacy Policy.
By using this Website, you consent to such data practices as described therein.

8. Third-Party inks

The Website may contain links to third-party websites for informational or convenience purposes. ARNA does not control or endorse such websites and shall not be responsible for their content, policies, or practices.

9. Limitation of Liability

ARNA shall not be liable for any indirect, incidental, consequential, or special damages arising from the use or inability to use the Website.
Any liability, if applicable, shall be limited strictly as provided under the Terms & Conditions.
This limitation includes delays or failures caused by events covered under the Force Majeure clause of the Terms & Conditions.

10. Modifications to Terms

ARNA reserves the right to modify, update, or revise these Terms of Use at any time without prior notice.
Continued use of the Website after such changes shall constitute acceptance of the updated Terms.

11. Governing Law & Jurisdiction

These Terms of Use shall be governed by and construed in accordance with the laws of India.
Jurisdiction shall be as specified in the Terms & Conditions.

12. Contact Information

For any questions, concerns, or clarifications regarding these Terms of Use, customers may contact ARNA through the official website or via email as mentioned therein.

Terms & Conditions

Replacement & Return Policy

Replacement of a product is allowed only under the following conditions:

  • Replacement requests will be accepted only if the product is defective or physically damaged, and the issue is reported within 24 hours of delivery, along with a clear, continuous, and unedited unboxing video as proof.
  • A replacement with a fresh unit may be provided if the customer establishes that the product delivered is not in proper condition, provided the request is raised within 48 hours of delivery.
  • In case of damaged or defective items, customers must report the issue to our support team.
  • All replacement requests are subject to verification and approval by the ARNA team.
  • The decision regarding replacement is generally communicated to the customer within 3 days of receiving the returned product.
  • If the product received differs from what is shown on the website or does not match the specifications, the customer must notify our support team within 24 hours of delivery. ARNA will review the complaint and take an appropriate decision.
  • For approved replacements, the entire product package, including all accessories and original packaging, must be returned. The pickup will be arranged by ARNA.
  • In cases where all replacement conditions are met but the selected product is out of stock, ARNA reserves the right to issue a refund instead of a replacement.
  • Returned products must be unused, unwashed, unaltered, and in original condition.
  • ARNA’s decision shall be final and binding, subject to applicable laws.

Replacement Will NOT Be Provided in the Following Cases:

  • Customer dissatisfaction based on personal quality perception, size change requests, or exchange of a defect-free product
  • Physical damage not reported within 24 hours of delivery
  • Damage caused by the customer during or after unboxing
  • Missing, unclear, edited, or incomplete unboxing video proof

Please Note:

  • No return or refund is provided as a standard policy.
  • Replacement is allowed only when all policy conditions are fulfilled.

Cancellation Policy

We strive to support our customers wherever possible; however, cancellations are governed by the following conditions:

  • Cancellation requests will not be entertained once the order has been processed or shipped.
  • Minor variations in color, print, or size between website images and the actual product are natural due to screen resolution and printing limitations and do not qualify for cancellation.
  • No cancellations are allowed for orders placed under Customized or Bulk Order categories.
  • Orders placed for special or limited-occasion products are non-cancellable.
  • Cancellation requests will not be accepted if incorrect details, images, or specifications are provided by the customer for customized products after the order has been placed.

Product Pricing

  • All product prices listed on the website are current price. While every effort is made to ensure accuracy, pricing or typographical errors may occur; ARNA reserves the right to cancel an order if an incorrect price is displayed. In such cases, a paid amount will refunded
  • Due to differences in screen resolution, color calibration, printing processes, material texture, and customization, minor variations in color, size, alignment, or print output are inherent and shall not be considered defects.
  • Prices are subject to change without prior notice.
  • All prices are listed in Indian Rupees (INR).
  • The 48-hour dispatch policy applies only to in-stock products. Customized or made-to-order items are excluded from this timeline and are dispatched as per the timelines communicated at the time of order confirmation.
  • For international cards, exchange rates and bank charges are governed by the issuing bank. ARNA holds no responsibility for such charges.
  • Orders are billed at the price applicable at the time of payment and invoice generation.
  • Promotional pricing, discount codes, or coupons may be withdrawn or restricted in cases of misuse or abuse.
  • Product images are for representation purposes only; slight variations in color or design may occur.
  • Offers are valid for a limited period only, as mentioned on the website.
  • Bulk pricing and B2B pricing may vary based on quantity and customization.
  • All applicable GST charges are included as per Indian regulations.

Security

  • All transactions on the website are protected by SSL (Secure Socket Layer) encryption.
  • Payment information entered during checkout is encrypted and securely processed in real time.
  • ARNA does not store or access customer debit or credit card details.
  • All payments are processed through authorized and compliant payment gateways.
  • To report security vulnerabilities, please email contact@arnahq.com.

Out-of-Stock Situations

  • We make every effort to ensure that all products listed on the website are available for dispatch.
  • In rare cases where a product becomes unavailable after order placement, ARNA will process a full refund.

Delivery of Products

  • Products are shipped from ARNA or third-party warehouses across India.
  • Estimated delivery time is 7–15 business days from receipt of payment, depending on delivery location.
  • ARNA is primarily engaged in product design, branding, and quality standards. Manufacturing, printing, and fulfilment of products may be carried out by third-party vendors or partners. ARNA shall not be deemed the manufacturer unless expressly stated, and liability, where applicable, shall be limited in accordance with these Terms & Conditions.
  • Dispatch and delivery timelines may be impacted due to temporary operational pauses, inventory audits, system upgrades, staff unavailability, or scheduled business closures. Such delays shall not be considered a breach of these Terms & Conditions.
  • Deliveries are usually made between 10:30 AM and 7:00 PM, Monday to Saturday, via third-party courier or logistics partners.
  • Orders must be signed for upon delivery. ARNA is not responsible for delivery acknowledged by someone other than the customer.
  • ARNA is not responsible for incorrect addresses provided at checkout.
  • Dispatch or delivery timelines may be affected during festivals, strikes, natural calamities, lockdowns, or other force majeure events. In such cases, customers are requested to cooperate, and refunds or cancellations may not be entertained.
  • ARNA operates Monday to Saturday. Dispatch timelines for in-stock products exclude weekends, public holidays, and unforeseen disruptions.
  • ARNA is not liable for any damage occurring after delivery.
  • Any claims regarding shortages or damages must be reported on the day of delivery and noted on the Proof of Delivery.
  • If tracking shows “Delivered” but the product is not received, the issue must be reported within 24 hours.
  • For non-serviceable PIN codes, customers are requested to contact us directly. We will attempt delivery using available resources.
  • If an order is undelivered or returned to origin, ₹199 will be deducted, and the remaining amount will be refunded.
    This applies only to non-customized products.

General / Legal

  • ARNA’s liability, if any, shall be limited to the value of the product purchased.
  • All disputes shall be governed by the laws of India and subject to the exclusive jurisdiction of courts at Rajkot, Gujarat.
  • ARNA reserves the right to modify or update these policies at any time without prior notice.
  • Customers are advised to review policies periodically.
  • Refunds, where applicable, shall be processed within a maximum period of 29 days, subject to verification and payment gateway timelines.
  • By placing an order, customers agree to and accept all policies stated on the website.
  • For support, queries, or grievances, customers may contact ARNA through the official website or email.
  • Intellectual Property & Content Usage: All website text, business content, brand name, logo, and original written material published by ARNA are protected under applicable intellectual property laws. ARNA does not claim exclusive copyright or ownership over images, artworks, graphics, illustrations, or visual designs displayed on the Website or used in its products, unless expressly stated otherwise. Such visuals may include licensed assets, AI-generated content, customer-provided materials, or third-party resources used in accordance with applicable terms and permissions. Ownership and rights in such third-party or licensed materials remain with their respective rights holders. ARNA’s rights, where applicable, are limited to its branding, presentation, compilation, and lawful usage of such content. In the event of any claim, objection, or dispute relating to ownership or intellectual property rights, the claimant must notify ARNA in writing along with valid documentary proof. ARNA will review the matter for resolution through mutual discussion, without prejudice to its legal rights.
  • Customized Orders – Legal Responsibility: Customers are solely responsible for ensuring that all designs, logos, images, text, or other content provided for customized orders do not infringe any copyright, trademark, or intellectual property rights. ARNA shall not be liable for any infringement arising from customer-provided content. In the event of any notice, inquiry, or directive from a legal or government authority, ARNA is authorized to disclose relevant customer and order details as required under applicable law.
  • Entity Definition & Reference: For the purpose of these Terms & Conditions, Terms of Use, Privacy Policy, and all other policies published on this website, the terms “we,” “us,” “our,” “ARNA,” “ARNAHQ,” “arnahq.com,” and “ARNA Corporation” shall collectively and individually refer to ARNA Corporation, the sole legal entity that owns, operates, and manages this website and its related services.

Any reference, abbreviation, or variation of the above terms used anywhere on the website shall be deemed to represent ARNA Corporation unless expressly stated otherwise.

 

Terms of Use

These Terms of Use govern the access to and use of the website www.arnahq.com (“Website”). By accessing, browsing, or using this Website, you agree to be bound by these Terms of Use, along with our Terms & Conditions and Privacy Policy, which are incorporated herein by reference.
If you do not agree with any part of these Terms of Use, you must not use the Website.

1. Entity Definition

For the purposes of this Website and all related policies, the terms “we”, “us”, “our”, “ARNA”, “ARNAHQ”, “arnahq.com”, and “ARNA Corporation” refer to the same legal entity, namely ARNA Corporation, which owns and operates this Website.
Any reference to any of the above terms shall be deemed to refer to ARNA Corporation as a single legal entity.

2. Eligibility

By using this Website, you confirm that:
• You are at least 18 years of age, and
• You are legally competent to enter into binding contracts under applicable Indian laws.

3. Use of Website

You agree to use this Website only for lawful purposes, including browsing products, placing orders, or making genuine enquiries.
You shall not:
• Attempt unauthorized access to any part of the Website
• Interfere with the Website’s operation or security
• Use the Website for fraudulent, misleading, or unlawful activities
• Upload or transmit harmful code, malware, or viruses
• Use automated tools, scraping methods, or bots to extract or replicate Website content or data without authorization

ARNA reserves the right to restrict or terminate access to the Website if misuse is detected.

4. Product Information & Content

All product information, descriptions, images, prices, and availability displayed on the Website are subject to the Terms & Conditions.
Product images are for representation purposes only, and minor variations may occur due to printing, screen resolution, or customization.
All dispatch timelines, delivery estimates, and availability are indicative and governed by the Shipping Policy and Terms & Conditions. Delays may occur due to operational closures, holidays, logistical constraints, or unforeseen circumstances.

5. Intellectual Property

All content available on the Website, including but not limited to text, images, designs, graphics, logos, product layouts, and website structure, is the exclusive property of ARNA Corporation, except where otherwise stated or where content is sourced under valid licenses.
No content may be copied, reproduced, distributed, modified, or used for commercial or non-commercial purposes without prior written permission from ARNA.
Intellectual property matters are further governed by the Intellectual Property clause under the Terms & Conditions.

Certain visuals, images, graphics, design elements, or creative assets displayed on the Website may be generated using artificial intelligence tools, sourced from third-party platforms (including licensed libraries), or created through modification, editing, or combination of such materials. ARNA does not claim exclusive ownership over such licensed or third-party elements, and all rights in such materials remain with their respective owners, subject to applicable license terms.

Unless explicitly stated, ARNA does not assert copyright ownership over individual images or visual compositions displayed on the Website. Such materials may be freely accessible or reusable in accordance with applicable laws or third-party licensing conditions.

6. Customized Content Responsibility

For customized orders, customers are solely responsible for ensuring that any designs, images, logos, text, or other content provided do not infringe upon any copyright, trademark, or intellectual property rights.
ARNA shall not be liable for any infringement arising from customer-provided content.
This is further governed by the Customized Orders clause under the Terms & Conditions.

7. Privacy & Data Use

The collection, storage, use, and sharing of customer information are governed strictly by our Privacy Policy.
By using this Website, you consent to such data practices as described therein.

8. Third-Party Links

The Website may contain links to third-party websites for informational or convenience purposes. ARNA does not control or endorse such websites and shall not be responsible for their content, policies, or practices.

9. Limitation of Liability

ARNA shall not be liable for any indirect, incidental, consequential, or special damages arising from the use or inability to use the Website.
Any liability, if applicable, shall be limited strictly as provided under the Terms & Conditions.
This limitation includes delays or failures caused by events covered under the Force Majeure clause of the Terms & Conditions.

10. Modifications to Terms

ARNA reserves the right to modify, update, or revise these Terms of Use at any time without prior notice.
Continued use of the Website after such changes shall constitute acceptance of the updated Terms.

11. Governing Law & Jurisdiction

These Terms of Use shall be governed by and construed in accordance with the laws of India.
Jurisdiction shall be as specified in the Terms & Conditions.

12. Contact Information

For any questions, concerns, or clarifications regarding these Terms of Use, customers may contact ARNA through the official website or via email as mentioned therein.