ARNA Corporation (“ARNA”, “we”, “us”, “our”) respects the privacy of its customers and users. This Privacy Policy explains how information is collected, used, disclosed, and protected when you access or use www.arnahq.com (“Website”).
By accessing or using the Website, you agree to the collection and use of information in accordance with this Privacy Policy.
If you do not agree with this Privacy Policy, you should discontinue use of the Website.
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Entity Definition
For the purposes of this Privacy Policy, the terms “ARNA”, “we”, “us”, “our”, “arnahq.com”, “ARNAHQ”, and “ARNA Corporation” refer to the same legal entity, namely ARNA Corporation, which owns and operates this Website.
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Information We Collect
We may collect the following categories of information:
a. Personal Information
- Full name
- Mobile number
- Email address
- Billing address
- Shipping address
- GST details (where applicable)
b. Order & Transaction Information
- Product details
- Invoice amount
- Payment confirmation (excluding card/bank details)
- Order history and customization details
c. Technical Information
- IP address
- Browser type
- Device information
- Website usage data (cookies, logs, analytics)
- Approximate location data derived from IP address (non-precise and non-identifying)
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Use of Information
The information collected may be used for:
- Processing and fulfilling orders
- Manufacturing, customization, and delivery of products
- Communicating order updates, confirmations, and support responses
- Issuing invoices and complying with tax and legal obligations
- Preventing fraud, misuse, or unauthorized activity
- Improving website performance and customer experience
- Internal analysis, reporting, and business operations improvement
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Sharing of Information
We do not sell or rent customer personal information.
However, information may be shared strictly on a need-to-know basis in the following cases:
a. Drop shipping & Customized Orders
For customized or made-to-order products fulfilled through third-party manufacturing or drop shipping partners, ARNA may share the following details only to the extent necessary:
- Customer name
- Mobile number
- Email address (if required)
- Billing and shipping address
- Invoice amount
- GST details (where applicable)
- Product customization specifications
Such sharing is solely for the purpose of manufacturing, printing, packaging, invoicing, and delivery of the ordered goods.
ARNA ensures that such third-party partners are engaged strictly for fulfillment purposes and are required to handle shared information responsibly.
b. Legal & Government Authorities
ARNA may disclose customer or order information when required:
- Under applicable laws
- By court order, government notice, or legal authority
- For regulatory, tax, or compliance purposes
c. Service Providers
Authorized service providers such as:
- Payment gateways
- Courier and logistics partners
- Technology and hosting providers
Such service providers are granted limited access solely to perform services on behalf of ARNA.
5. Payment Information
ARNA does not store, process, or access customer debit card, credit card, or banking details.
All payments are securely processed through authorized and compliant third-party payment gateways.
ARNA shall not be liable for any breach or misuse occurring at the payment gateway provider’s end.
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Data Security
We implement reasonable technical and organizational security measures, including:
- SSL (Secure Socket Layer) encryption
- Secure server infrastructure
- Restricted access to personal data
While we strive to protect your information, no method of transmission over the internet is 100% secure.
ARNA does not guarantee absolute security and shall not be held responsible for unauthorized access beyond its reasonable control.
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Cookies & Tracking
The Website may use cookies and similar technologies to:
- Improve website functionality
- Analyze traffic and usage trends
- Enhance user experience
Users may disable cookies through browser settings; however, some features of the Website may not function properly.
Continued use of the Website constitutes consent to the use of cookies unless disabled by the user.
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Data Retention
Customer information is retained only as long as:
- Required for order fulfillment
- Necessary for legal, tax, or regulatory compliance
- Permitted under applicable laws
Upon expiration of such requirements, data may be securely deleted or anonymized.
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Customer Rights
Customers may:
- Request access to their personal data
- Request correction of inaccurate information
- Withdraw consent for marketing communications
Such requests may be subject to legal and contractual obligations.
Certain data may not be deleted where retention is required by law or for legitimate business purposes.
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Third-Party Links
The Website may contain links to third-party websites. ARNA is not responsible for the privacy practices or content of such external sites.
Users are encouraged to review the privacy policies of third-party websites before engaging with them.
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Policy Updates
ARNA reserves the right to update or modify this Privacy Policy at any time without prior notice.
Changes shall be effective immediately upon posting on the Website.
Customers are advised to review this policy periodically.
The date of the latest revision may be indicated at the bottom of this page.
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Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of India.
Jurisdiction shall be as specified in the Terms & Conditions.
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Contact Information
For privacy-related concerns, data requests, or grievances, customers may contact ARNA through the official website or via email as mentioned therein.
Requests will be addressed within a reasonable timeframe, subject to verification and applicable laws
